The sources, meaning, and validity of consumer complaint behavior

A psychological analysis

James Jaccard, J. Jacoby

Research output: Contribution to journalArticle

Original languageEnglish (US)
Pages (from-to)4-24
JournalJournal of Retailing
Volume57
StatePublished - 1981

Cite this

The sources, meaning, and validity of consumer complaint behavior : A psychological analysis. / Jaccard, James; Jacoby, J.

In: Journal of Retailing, Vol. 57, 1981, p. 4-24.

Research output: Contribution to journalArticle

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year = "1981",
language = "English (US)",
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pages = "4--24",
journal = "Journal of Retailing",
issn = "0022-4359",
publisher = "Elsevier BV",

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SP - 4

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