The politics of buying, boycotting, complaining, and disputing

An extension of the research program by Jung, Garbarino, Briley, And Wynhausen

John Jost, Melanie Langer, Vishal Singh

Research output: Contribution to journalArticle

Abstract

Research in political psychology indicates that liberals are less motivated than conservatives by epistemic, existential, and relational needs to reduce uncertainty, threat, and social discord, and are therefore more prone to challenge the status quo. In a compelling extension of this work into the field of consumer behavior, Jung, Garbarino, Briley, and Wynhausen (this issue) demonstrate that people residing in more liberal (vs. conservative) areas register more complaints with the US Consumer Financial Protection Bureau, Federal Communications Commission, and National Highway Traffic Safety Administration, and dispute more resolutions offered in response to their complaints. Furthermore, liberals were found to object more strongly to the hypothetical imposition of an unanticipated banking fee, and this effect was mediated by system justification. Inspired by Jung and colleagues, we investigated the hypothesis that liberals would also be more likely to buy and boycott consumer products for political reasons. We analyzed data from the American National Election Studies and European Social Surveys and discovered that, even after we adjusted for demographic factors, liberals in the United States and leftists in all 15 European countries were more likely than conservatives and rightists to report having bought a product-or refrained from buying a product-for political reasons.

Original languageEnglish (US)
Pages (from-to)503-510
Number of pages8
JournalJournal of Consumer Research
Volume44
Issue number3
DOIs
StatePublished - Oct 1 2017

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complaint
politics
political psychology
boycott
ESS
election research
consumption behavior
traffic safety
demographic factors
fee
banking
communications
uncertainty
threat
Research program
Complaining
Research Program
Complaints
Boycott
Demographic factors

Keywords

  • Boycotts
  • Conservatism
  • Consumer complaints
  • Liberalism
  • Political ideology
  • System justification

ASJC Scopus subject areas

  • Business and International Management
  • Anthropology
  • Arts and Humanities (miscellaneous)
  • Economics and Econometrics
  • Marketing

Cite this

The politics of buying, boycotting, complaining, and disputing : An extension of the research program by Jung, Garbarino, Briley, And Wynhausen. / Jost, John; Langer, Melanie; Singh, Vishal.

In: Journal of Consumer Research, Vol. 44, No. 3, 01.10.2017, p. 503-510.

Research output: Contribution to journalArticle

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