The journey toward intercultural sensitivity: A non-linear process

Joretha N. Bourjolly, Roberta G. Sands, Phyllis Solomon, Victoria Stanhope, Anita Pernell-Arnold, Laurene Finley

    Research output: Contribution to journalArticle

    Abstract

    This paper reports on the use of Milton Bennett's Developmental Model of Intercultural Sensitivity (DMIS) to analyze logs that were submitted by mental health service providers who participated in an intensive training program on intercultural competency. Program participants wrote eight monthly reflective logs about cultural experiences that occurred between training sessions. The categories of intercultural sensitivity described in the DMIS were used as the basis for coding log entries. The findings over the 10-month training period show that the development of intercultural sensitivity is, for the most part, a non-linear process in which one makes intermittent reversions to earlier levels and moves forward in spurts. After offering examples of non-linear and linear patterns in the logs, the paper discusses possible explanations for the findings and the challenges of coding according to the Bennett Model. Implications for intercultural competency education and training programs and their evaluation are proposed.

    Original languageEnglish (US)
    Pages (from-to)41-62
    Number of pages22
    JournalJournal of Ethnic and Cultural Diversity in Social Work
    Volume14
    Issue number3-4
    DOIs
    StatePublished - Dec 1 2005

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    Education
    training program
    coding
    Program Evaluation
    Mental Health Services
    service provider
    health service
    mental health
    evaluation
    education
    experience

    Keywords

    • Education
    • Intercultural competence
    • Intercultural sensitivity
    • Training

    ASJC Scopus subject areas

    • Health(social science)
    • Education

    Cite this

    Bourjolly, J. N., Sands, R. G., Solomon, P., Stanhope, V., Pernell-Arnold, A., & Finley, L. (2005). The journey toward intercultural sensitivity: A non-linear process. Journal of Ethnic and Cultural Diversity in Social Work, 14(3-4), 41-62. https://doi.org/10.1300/J051v14n03_03

    The journey toward intercultural sensitivity : A non-linear process. / Bourjolly, Joretha N.; Sands, Roberta G.; Solomon, Phyllis; Stanhope, Victoria; Pernell-Arnold, Anita; Finley, Laurene.

    In: Journal of Ethnic and Cultural Diversity in Social Work, Vol. 14, No. 3-4, 01.12.2005, p. 41-62.

    Research output: Contribution to journalArticle

    Bourjolly, JN, Sands, RG, Solomon, P, Stanhope, V, Pernell-Arnold, A & Finley, L 2005, 'The journey toward intercultural sensitivity: A non-linear process', Journal of Ethnic and Cultural Diversity in Social Work, vol. 14, no. 3-4, pp. 41-62. https://doi.org/10.1300/J051v14n03_03
    Bourjolly, Joretha N. ; Sands, Roberta G. ; Solomon, Phyllis ; Stanhope, Victoria ; Pernell-Arnold, Anita ; Finley, Laurene. / The journey toward intercultural sensitivity : A non-linear process. In: Journal of Ethnic and Cultural Diversity in Social Work. 2005 ; Vol. 14, No. 3-4. pp. 41-62.
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