The environmental psychology of service encounters

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Original languageEnglish (US)
Title of host publicationThe service encounter
Subtitle of host publicationManaging employee customer interaction
EditorsJ Czepiel, M Solomon, C Suaprenant
Place of PublicationLexington
StatePublished - 1985

Cite this

Wener, R. (1985). The environmental psychology of service encounters. In J. Czepiel, M. Solomon, & C. Suaprenant (Eds.), The service encounter: Managing employee customer interaction Lexington.

The environmental psychology of service encounters. / Wener, Richard.

The service encounter: Managing employee customer interaction. ed. / J Czepiel; M Solomon; C Suaprenant. Lexington, 1985.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Wener, R 1985, The environmental psychology of service encounters. in J Czepiel, M Solomon & C Suaprenant (eds), The service encounter: Managing employee customer interaction. Lexington.
Wener R. The environmental psychology of service encounters. In Czepiel J, Solomon M, Suaprenant C, editors, The service encounter: Managing employee customer interaction. Lexington. 1985
Wener, Richard. / The environmental psychology of service encounters. The service encounter: Managing employee customer interaction. editor / J Czepiel ; M Solomon ; C Suaprenant. Lexington, 1985.
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