The environmental psychology of service encounters

Richard Wener

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Original languageEnglish (US)
Title of host publicationThe service encounter
Subtitle of host publicationManaging employee customer interaction
EditorsJ Czepiel, M Solomon, C Suaprenant
Place of PublicationLexington
StatePublished - 1985

Cite this

Wener, R. (1985). The environmental psychology of service encounters. In J. Czepiel, M. Solomon, & C. Suaprenant (Eds.), The service encounter: Managing employee customer interaction