Servicing, quality design and control

Peter H. Ritchken, Jagadeesh Chandramohan, Charles Tapiero

Research output: Contribution to journalArticle

Abstract

Some of the risks associated with manufacturing may be managed by establishing appropriate manufacturing quality levels and assuring them by appropriate inspection and quality control plans. In addition, by providing warranties or post-sales servicing contracts, consumers may be protected from risks of purchasing nonconforming items. This paper devises a framework whereby management can simultaneously determine the appropriate manufacturing quality, inspection, and post-sales servicing plans. Using a renewal theoretic approach, the framework developed allows the substitution effects of these managerial decision variables to be explored, thereby providing joint policy choices regarding quality control and servicing.

Original languageEnglish (US)
Pages (from-to)213-220
Number of pages8
JournalIIE Transactions (Institute of Industrial Engineers)
Volume21
Issue number3
StatePublished - Sep 1989

Fingerprint

Quality control
Sales
Inspection
Purchasing
Substitution reactions
Design quality
Servicing
Manufacturing
Warranty
Managerial decisions
Renewal
Policy choice
Substitution effect

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

Cite this

Servicing, quality design and control. / Ritchken, Peter H.; Chandramohan, Jagadeesh; Tapiero, Charles.

In: IIE Transactions (Institute of Industrial Engineers), Vol. 21, No. 3, 09.1989, p. 213-220.

Research output: Contribution to journalArticle

Ritchken, PH, Chandramohan, J & Tapiero, C 1989, 'Servicing, quality design and control', IIE Transactions (Institute of Industrial Engineers), vol. 21, no. 3, pp. 213-220.
Ritchken, Peter H. ; Chandramohan, Jagadeesh ; Tapiero, Charles. / Servicing, quality design and control. In: IIE Transactions (Institute of Industrial Engineers). 1989 ; Vol. 21, No. 3. pp. 213-220.
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