Quality, risk and the Taleb quadrants

Ron S. Kenett, Charles Tapiero

Research output: Contribution to journalArticle

Abstract

The definition and the management of quality has evolved and assumed a variety of approaches, responding to an increased variety of needs. In industry, quality and its control has responded to the need of maintaining an industrial process operating as "expected", reducing the process sensitivity to uncontrolled disturbances (robustness). By the same token, in services, quality has been defined as "satisfied customers obtaining the services they expect". Quality management, like risk management, has a general connotation of dealing with current or potential problems, instead of opportunities. Quality, just as risk, is measured as a consequence of events defined by statistical properties. In this work, we propose an approach were quality and risk converge, both conceptually and technically, expanding the areas of concern confronted by both domains. This integrated view presents new challenges and significant opportunities to modern management methodology. The paper analyzes, with examples, a prospective convergence between quality and risk, and their management. Throughout such applications, we demonstrate the merging of quality management with risk management, in order to improve both the quality and risk management processes. In the analysis we refer to four quadrants proposed by Nassim Taleb for mapping consequential risks and their probability structure. Three case studies are provided, one on risk finance, a second one on management of telecommunication systems and a third one on risk based testing of web services.

Original languageEnglish (US)
Pages (from-to)231-246
Number of pages16
JournalRisk and Decision Analysis
Volume1
Issue number4
DOIs
StatePublished - 2009

Fingerprint

Quadrant
Quality Management
Risk Management
Service Quality
Potential Problems
Telecommunications
Finance
Merging
Statistical property
Web Services
Customers
Disturbance
Industry
Robustness
Converge
Testing
Methodology
Demonstrate
Quality management
Risk management

ASJC Scopus subject areas

  • Economics and Econometrics
  • Finance
  • Statistics, Probability and Uncertainty
  • Statistics and Probability

Cite this

Quality, risk and the Taleb quadrants. / Kenett, Ron S.; Tapiero, Charles.

In: Risk and Decision Analysis, Vol. 1, No. 4, 2009, p. 231-246.

Research output: Contribution to journalArticle

Kenett, Ron S. ; Tapiero, Charles. / Quality, risk and the Taleb quadrants. In: Risk and Decision Analysis. 2009 ; Vol. 1, No. 4. pp. 231-246.
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