Quality of care: Expanding the social work dialogue

Deborah M. Megivern, J. Curtis McMillen, Enola K. Proctor, Catherine L.W. Striley, Leopoldo J. Cabossa, Michelle R. Munson

Research output: Contribution to journalArticle

Abstract

For social work practitioners to engage fully in efforts designed to improve the quality of social services, they need to understand what is meant by quality of care, grapple with its complexity, and know how to identify and leverage the key factors most likely to influence it. This article introduces a conceptual model that articulates numerous influences on the quality of social services. It details the macrosystem, consumer, advocacy, organizational, and practitioner influences on technically proficient and sensitively delivered social services that affect consumer outcomes in desired ways. The model can be used to assess targets for quality improvement intervention in social services practice settings.

Original languageEnglish (US)
Pages (from-to)115-124
Number of pages10
JournalSocial Work
Volume52
Issue number2
StatePublished - Apr 2007

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Keywords

  • Quality improvement
  • Quality of care
  • Service quality
  • Social services delivery

ASJC Scopus subject areas

  • Sociology and Political Science

Cite this

Megivern, D. M., McMillen, J. C., Proctor, E. K., Striley, C. L. W., Cabossa, L. J., & Munson, M. R. (2007). Quality of care: Expanding the social work dialogue. Social Work, 52(2), 115-124.

Quality of care : Expanding the social work dialogue. / Megivern, Deborah M.; McMillen, J. Curtis; Proctor, Enola K.; Striley, Catherine L.W.; Cabossa, Leopoldo J.; Munson, Michelle R.

In: Social Work, Vol. 52, No. 2, 04.2007, p. 115-124.

Research output: Contribution to journalArticle

Megivern, DM, McMillen, JC, Proctor, EK, Striley, CLW, Cabossa, LJ & Munson, MR 2007, 'Quality of care: Expanding the social work dialogue', Social Work, vol. 52, no. 2, pp. 115-124.
Megivern DM, McMillen JC, Proctor EK, Striley CLW, Cabossa LJ, Munson MR. Quality of care: Expanding the social work dialogue. Social Work. 2007 Apr;52(2):115-124.
Megivern, Deborah M. ; McMillen, J. Curtis ; Proctor, Enola K. ; Striley, Catherine L.W. ; Cabossa, Leopoldo J. ; Munson, Michelle R. / Quality of care : Expanding the social work dialogue. In: Social Work. 2007 ; Vol. 52, No. 2. pp. 115-124.
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