Abstract
For social work practitioners to engage fully in efforts designed to improve the quality of social services, they need to understand what is meant by quality of care, grapple with its complexity, and know how to identify and leverage the key factors most likely to influence it. This article introduces a conceptual model that articulates numerous influences on the quality of social services. It details the macrosystem, consumer, advocacy, organizational, and practitioner influences on technically proficient and sensitively delivered social services that affect consumer outcomes in desired ways. The model can be used to assess targets for quality improvement intervention in social services practice settings.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 115-124 |
| Number of pages | 10 |
| Journal | Social Work |
| Volume | 52 |
| Issue number | 2 |
| State | Published - Apr 2007 |
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Keywords
- Quality improvement
- Quality of care
- Service quality
- Social services delivery
ASJC Scopus subject areas
- Sociology and Political Science
Cite this
Quality of care : Expanding the social work dialogue. / Megivern, Deborah M.; McMillen, J. Curtis; Proctor, Enola K.; Striley, Catherine L.W.; Cabossa, Leopoldo J.; Munson, Michelle R.
In: Social Work, Vol. 52, No. 2, 04.2007, p. 115-124.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Quality of care
T2 - Expanding the social work dialogue
AU - Megivern, Deborah M.
AU - McMillen, J. Curtis
AU - Proctor, Enola K.
AU - Striley, Catherine L.W.
AU - Cabossa, Leopoldo J.
AU - Munson, Michelle R.
PY - 2007/4
Y1 - 2007/4
N2 - For social work practitioners to engage fully in efforts designed to improve the quality of social services, they need to understand what is meant by quality of care, grapple with its complexity, and know how to identify and leverage the key factors most likely to influence it. This article introduces a conceptual model that articulates numerous influences on the quality of social services. It details the macrosystem, consumer, advocacy, organizational, and practitioner influences on technically proficient and sensitively delivered social services that affect consumer outcomes in desired ways. The model can be used to assess targets for quality improvement intervention in social services practice settings.
AB - For social work practitioners to engage fully in efforts designed to improve the quality of social services, they need to understand what is meant by quality of care, grapple with its complexity, and know how to identify and leverage the key factors most likely to influence it. This article introduces a conceptual model that articulates numerous influences on the quality of social services. It details the macrosystem, consumer, advocacy, organizational, and practitioner influences on technically proficient and sensitively delivered social services that affect consumer outcomes in desired ways. The model can be used to assess targets for quality improvement intervention in social services practice settings.
KW - Quality improvement
KW - Quality of care
KW - Service quality
KW - Social services delivery
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UR - http://www.scopus.com/inward/citedby.url?scp=34250735084&partnerID=8YFLogxK
M3 - Article
C2 - 17580773
AN - SCOPUS:34250735084
VL - 52
SP - 115
EP - 124
JO - Social Work
JF - Social Work
SN - 0037-8046
IS - 2
ER -