Predictors of patient and proxy satisfaction with discharge plans

Nancy Showers, Ellen Perlman Simon, Susan Blumenfield, Gary Holden

    Research output: Contribution to journalArticle

    Abstract

    If patients are not readily available, family members or others sometimes are used as substitute informants when evaluating consumer satisfaction. Little is known, however, about the extent to which responses of patients and proxies are interchangeable. In this study, patients (N = 225) or significant others (N = 115) provided an overall rating of discharge plans, as well as information on psychosocial, health, and post-hospital service related factors, at 3-4 weeks post-discharge. While no difference was found between mean plan ratings for the two groups, substantial differences were found in factors predicting satisfaction for patients and for proxies. Results indicate that care should be taken in using proxy ratings in the place of patient ratings, particularly when developing strategies for enhancing consumer satisfaction. Findings are discussed as they relate to continuity of care initiatives and programs for enhancement of desirable health utilization behaviors, in the context of managed care.

    Original languageEnglish (US)
    Pages (from-to)19-35
    Number of pages17
    JournalSocial Work in Health Care
    Volume22
    Issue number1
    DOIs
    StatePublished - Dec 4 1995

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    Proxy
    Patient Satisfaction
    Continuity of Patient Care
    Health
    Managed Care Programs
    Consumer Behavior

    ASJC Scopus subject areas

    • Community and Home Care
    • Psychiatry and Mental health

    Cite this

    Predictors of patient and proxy satisfaction with discharge plans. / Showers, Nancy; Simon, Ellen Perlman; Blumenfield, Susan; Holden, Gary.

    In: Social Work in Health Care, Vol. 22, No. 1, 04.12.1995, p. 19-35.

    Research output: Contribution to journalArticle

    Showers, N, Simon, EP, Blumenfield, S & Holden, G 1995, 'Predictors of patient and proxy satisfaction with discharge plans', Social Work in Health Care, vol. 22, no. 1, pp. 19-35. https://doi.org/10.1300/J010v22n01_02
    Showers, Nancy ; Simon, Ellen Perlman ; Blumenfield, Susan ; Holden, Gary. / Predictors of patient and proxy satisfaction with discharge plans. In: Social Work in Health Care. 1995 ; Vol. 22, No. 1. pp. 19-35.
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