Politeness and frustration language in child-machine interactions

Sudha Arunachalam, Dylan Gould, Elaine Andersen, Dani Byrd, Shrikanth Narayanan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Children represent a potentially crucial user segment for conversational interfaces. Computer systems interacting with children need to be tailored for these users so that they will understand child intent and so that the child will have a positive and successful experience with the system. This study focuses on discourse analysis of spoken-language childmachine interactions. In particular, politeness and frustration markers were analyzed using a database of child-machine conversations obtained from 160 children using a computer game in a wizard-of-Oz set up. Results indicate that younger children less likely to use overt politeness markers and more polite information requests compared to the older ones, with no apparent gender differences. Younger children, on the other hand, expressed frustration verbally more than the older ones; furthermore, frustration language was more predominant in male children.

Original languageEnglish (US)
Title of host publicationEUROSPEECH 2001 - SCANDINAVIA - 7th European Conference on Speech Communication and Technology
EditorsBorge Lindberg, Henrik Benner, Paul Dalsgaard, Zheng-Hua Tan
PublisherInternational Speech Communication Association
Pages2675-2678
Number of pages4
ISBN (Electronic)8790834100, 9788790834104
StatePublished - Jan 1 2001
Event7th European Conference on Speech Communication and Technology - Scandinavia, EUROSPEECH 2001 - Aalborg, Denmark
Duration: Sep 3 2001Sep 7 2001

Publication series

NameEUROSPEECH 2001 - SCANDINAVIA - 7th European Conference on Speech Communication and Technology

Other

Other7th European Conference on Speech Communication and Technology - Scandinavia, EUROSPEECH 2001
CountryDenmark
CityAalborg
Period9/3/019/7/01

ASJC Scopus subject areas

  • Communication
  • Linguistics and Language
  • Computer Science Applications
  • Software

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  • Cite this

    Arunachalam, S., Gould, D., Andersen, E., Byrd, D., & Narayanan, S. (2001). Politeness and frustration language in child-machine interactions. In B. Lindberg, H. Benner, P. Dalsgaard, & Z-H. Tan (Eds.), EUROSPEECH 2001 - SCANDINAVIA - 7th European Conference on Speech Communication and Technology (pp. 2675-2678). (EUROSPEECH 2001 - SCANDINAVIA - 7th European Conference on Speech Communication and Technology). International Speech Communication Association.