Increasing the efficiency of business processes using a theory of constraints

Seung Hyun Rhee, Nam Wook Cho, Hyerim Bae

    Research output: Contribution to journalArticle

    Abstract

    In this study, a Theory of Constraints (TOC)-based method was developed to enhance the efficiency of business processes. Whereas the TOC has been employed in manufacturing processes, the present paper shows that it can be effective also for Business Process Management (BPM). In order to apply the TOC to business processes, a Drum-Buffer-Rope (DBR) scheduling method for a Business Process Management System (BPMS) was developed. A procedure by which business process efficiency can be improved using these concepts is presented. To validate our approach, a series of simulations of a real banking process was conducted, on the basis of which the applicability of the proposed method was analyzed. Based on the analysis results, we show that the TOC-based method can improve business process efficiency, particularly under heavy workloads with limited resources. And we suggest, accordingly, several guidelines that can be followed for the efficient management of business processes.

    Original languageEnglish (US)
    Pages (from-to)443-455
    Number of pages13
    JournalInformation Systems Frontiers
    Volume12
    Issue number4
    DOIs
    StatePublished - Sep 2010

    Fingerprint

    Business Process
    Business Process Management
    Industry
    Banking
    Workload
    Buffer
    Manufacturing
    Scheduling
    Resources
    Series
    Simulation

    Keywords

    • Business process efficiency
    • Business process management
    • Drum-Buffer-Rope
    • Simulation
    • Theory of constraints

    ASJC Scopus subject areas

    • Information Systems
    • Computer Networks and Communications
    • Software
    • Theoretical Computer Science

    Cite this

    Increasing the efficiency of business processes using a theory of constraints. / Rhee, Seung Hyun; Cho, Nam Wook; Bae, Hyerim.

    In: Information Systems Frontiers, Vol. 12, No. 4, 09.2010, p. 443-455.

    Research output: Contribution to journalArticle

    Rhee, Seung Hyun ; Cho, Nam Wook ; Bae, Hyerim. / Increasing the efficiency of business processes using a theory of constraints. In: Information Systems Frontiers. 2010 ; Vol. 12, No. 4. pp. 443-455.
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