Experimental Effects of a Call-Center Disclaimer Regarding Confidentiality on Callers’ Willingness to Make Disclosures Related to Terrorism

Michael J. Williams, Jocelyn Belanger, John Horgan, William P. Evans

Research output: Contribution to journalArticle

Abstract

Utilizing a sample drawn to represent the general U.S. population, the present study experimentally tested whether a call-center’s disclaimer regarding limits to caller confidentiality (i.e., that operators would be required to refer calls to law enforcement if callers were to discuss anyone who was a danger to themselves or others) affected disclosures related to a third party’s involvement with terrorist groups, gangs, or such party’s commission of assault and/or non-violent crimes. Disclaimer type did not significantly affect the number of terrorism-related disclosures. Furthermore, it did not significantly affect either the number of gang-related disclosures or reports of assault. However, the law enforcement referral disclaimer/condition reduced the number of disclosures of non-violent crimes that were not directly related to terrorism, gangs, or assault, though its effect accounted for less than one percent of the variance between conditions. Additionally, disclaimer type did not significantly affect willingness to recommend the call-center, nor did that effect vary significantly by age or sex. Implications for the call-center’s role in addressing ideologically motivated violence (terrorism, violent extremism), as a form of secondary/targeted prevention, are discussed.

Original languageEnglish (US)
JournalTerrorism and Political Violence
DOIs
StateAccepted/In press - Jan 1 2018

Fingerprint

call center
Terrorism
assault
terrorism
Crime
Law enforcement
law enforcement
offense
radicalism
violence
Group

Keywords

  • countering violent extremism
  • disclaimer
  • hotline
  • intervention
  • terrorism
  • violence prevention

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Sociology and Political Science
  • Safety Research
  • Political Science and International Relations

Cite this

@article{9a58908dc8154a6189afe30a03268286,
title = "Experimental Effects of a Call-Center Disclaimer Regarding Confidentiality on Callers’ Willingness to Make Disclosures Related to Terrorism",
abstract = "Utilizing a sample drawn to represent the general U.S. population, the present study experimentally tested whether a call-center’s disclaimer regarding limits to caller confidentiality (i.e., that operators would be required to refer calls to law enforcement if callers were to discuss anyone who was a danger to themselves or others) affected disclosures related to a third party’s involvement with terrorist groups, gangs, or such party’s commission of assault and/or non-violent crimes. Disclaimer type did not significantly affect the number of terrorism-related disclosures. Furthermore, it did not significantly affect either the number of gang-related disclosures or reports of assault. However, the law enforcement referral disclaimer/condition reduced the number of disclosures of non-violent crimes that were not directly related to terrorism, gangs, or assault, though its effect accounted for less than one percent of the variance between conditions. Additionally, disclaimer type did not significantly affect willingness to recommend the call-center, nor did that effect vary significantly by age or sex. Implications for the call-center’s role in addressing ideologically motivated violence (terrorism, violent extremism), as a form of secondary/targeted prevention, are discussed.",
keywords = "countering violent extremism, disclaimer, hotline, intervention, terrorism, violence prevention",
author = "Williams, {Michael J.} and Jocelyn Belanger and John Horgan and Evans, {William P.}",
year = "2018",
month = "1",
day = "1",
doi = "10.1080/09546553.2018.1476347",
language = "English (US)",
journal = "Terrorism and Political Violence",
issn = "0954-6553",
publisher = "Routledge",

}

TY - JOUR

T1 - Experimental Effects of a Call-Center Disclaimer Regarding Confidentiality on Callers’ Willingness to Make Disclosures Related to Terrorism

AU - Williams, Michael J.

AU - Belanger, Jocelyn

AU - Horgan, John

AU - Evans, William P.

PY - 2018/1/1

Y1 - 2018/1/1

N2 - Utilizing a sample drawn to represent the general U.S. population, the present study experimentally tested whether a call-center’s disclaimer regarding limits to caller confidentiality (i.e., that operators would be required to refer calls to law enforcement if callers were to discuss anyone who was a danger to themselves or others) affected disclosures related to a third party’s involvement with terrorist groups, gangs, or such party’s commission of assault and/or non-violent crimes. Disclaimer type did not significantly affect the number of terrorism-related disclosures. Furthermore, it did not significantly affect either the number of gang-related disclosures or reports of assault. However, the law enforcement referral disclaimer/condition reduced the number of disclosures of non-violent crimes that were not directly related to terrorism, gangs, or assault, though its effect accounted for less than one percent of the variance between conditions. Additionally, disclaimer type did not significantly affect willingness to recommend the call-center, nor did that effect vary significantly by age or sex. Implications for the call-center’s role in addressing ideologically motivated violence (terrorism, violent extremism), as a form of secondary/targeted prevention, are discussed.

AB - Utilizing a sample drawn to represent the general U.S. population, the present study experimentally tested whether a call-center’s disclaimer regarding limits to caller confidentiality (i.e., that operators would be required to refer calls to law enforcement if callers were to discuss anyone who was a danger to themselves or others) affected disclosures related to a third party’s involvement with terrorist groups, gangs, or such party’s commission of assault and/or non-violent crimes. Disclaimer type did not significantly affect the number of terrorism-related disclosures. Furthermore, it did not significantly affect either the number of gang-related disclosures or reports of assault. However, the law enforcement referral disclaimer/condition reduced the number of disclosures of non-violent crimes that were not directly related to terrorism, gangs, or assault, though its effect accounted for less than one percent of the variance between conditions. Additionally, disclaimer type did not significantly affect willingness to recommend the call-center, nor did that effect vary significantly by age or sex. Implications for the call-center’s role in addressing ideologically motivated violence (terrorism, violent extremism), as a form of secondary/targeted prevention, are discussed.

KW - countering violent extremism

KW - disclaimer

KW - hotline

KW - intervention

KW - terrorism

KW - violence prevention

UR - http://www.scopus.com/inward/record.url?scp=85054815883&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85054815883&partnerID=8YFLogxK

U2 - 10.1080/09546553.2018.1476347

DO - 10.1080/09546553.2018.1476347

M3 - Article

AN - SCOPUS:85054815883

JO - Terrorism and Political Violence

JF - Terrorism and Political Violence

SN - 0954-6553

ER -