Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM

A pilot case study

Diana Carvalho, Maximino Bessa, Emanuel Peres, Luís Magalhães, Carlos Guedes, Lia Oliveira

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    The use of Information and Communication Technologies (ICTs) has grown substantially over the past few years. However, a portion of the world's society has not been able to keep up with these technological advances. For this purpose, we present a serious game with a multi-touch interface envisioned to encourage and teach digitally excluded people on how to use the Portuguese Automated Teller Machine (ATM): a commodity much needed by society, but still avoided by some, mainly due to their fear of the digital world. An exploratory study was conducted to investigate if a serious game based on a new interaction paradigm can have a positive influence in the struggle against the Portuguese digital divide. We believe that the findings of our pilot case study can be useful to determine if a multi-touch serious game, due to its intuitiveness and ease of use, can stimulate the digitally excluded people to handle the ATM on a regular basis. The results that were obtained suggest that this approach may indeed produce a positive impact in the attempt to bridge the Portuguese digital divide.

    Original languageEnglish (US)
    Title of host publicationProceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012
    StatePublished - Nov 19 2012
    Event7th Iberian Conference on Information Systems and Technologies, CISTI 2012 - Madrid, Spain
    Duration: Jun 20 2012Jun 23 2012

    Other

    Other7th Iberian Conference on Information Systems and Technologies, CISTI 2012
    CountrySpain
    CityMadrid
    Period6/20/126/23/12

    Fingerprint

    Communication
    Serious games

    Keywords

    • ATM
    • Digital Divide
    • HCI
    • Multi-touch
    • Natural User Interfaces
    • Serious Games

    ASJC Scopus subject areas

    • Computer Networks and Communications
    • Information Systems

    Cite this

    Carvalho, D., Bessa, M., Peres, E., Magalhães, L., Guedes, C., & Oliveira, L. (2012). Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM: A pilot case study. In Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012 [6263234]

    Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM : A pilot case study. / Carvalho, Diana; Bessa, Maximino; Peres, Emanuel; Magalhães, Luís; Guedes, Carlos; Oliveira, Lia.

    Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012. 2012. 6263234.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Carvalho, D, Bessa, M, Peres, E, Magalhães, L, Guedes, C & Oliveira, L 2012, Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM: A pilot case study. in Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012., 6263234, 7th Iberian Conference on Information Systems and Technologies, CISTI 2012, Madrid, Spain, 6/20/12.
    Carvalho D, Bessa M, Peres E, Magalhães L, Guedes C, Oliveira L. Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM: A pilot case study. In Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012. 2012. 6263234
    Carvalho, Diana ; Bessa, Maximino ; Peres, Emanuel ; Magalhães, Luís ; Guedes, Carlos ; Oliveira, Lia. / Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM : A pilot case study. Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012. 2012.
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