Customer-integrated ATIS planning, design, and deployment

Yuko J. Nakanishi, John Falcocchio, Raman K. Patel, Hualiang Teng

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Customer input in the planning, design, and deployment of Advanced Traveler Information Systems (ATIS) is highly desirable in ensuring its success in serving the needs of travelers. A systematic method by which customer preferences and opinions may be incorporated into the process is proposed in this paper. The authors develop a Customer-Integrated ATIS Planning and Design process which includes goal setting, target market(s) selection, identification of customer needs and preferences, and selection of ATIS media and content; these steps culminate in a prototype of the ATIS. The Customer-Integrated ATIS Deployment process proposed by the authors consist of the trial deployment of the ATIS prototype, customer trials and feedback, modifications to the media and content, and the full deployment of the ATIS, with continuous customer feedback. The specifics of both processes are discussed in detail in this paper.

Original languageEnglish (US)
Title of host publicationProceedings of the International Conference on Applications of Advanced Technologies in Transportation Engineering
EditorsK.C.P. Wang
Pages111-118
Number of pages8
StatePublished - 2002
EventProceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation - Cambridge, MA, United States
Duration: Aug 5 2002Aug 7 2002

Other

OtherProceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation
CountryUnited States
CityCambridge, MA
Period8/5/028/7/02

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Advanced traveler information systems
Planning
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ASJC Scopus subject areas

  • Engineering(all)

Cite this

Nakanishi, Y. J., Falcocchio, J., Patel, R. K., & Teng, H. (2002). Customer-integrated ATIS planning, design, and deployment. In K. C. P. Wang (Ed.), Proceedings of the International Conference on Applications of Advanced Technologies in Transportation Engineering (pp. 111-118)

Customer-integrated ATIS planning, design, and deployment. / Nakanishi, Yuko J.; Falcocchio, John; Patel, Raman K.; Teng, Hualiang.

Proceedings of the International Conference on Applications of Advanced Technologies in Transportation Engineering. ed. / K.C.P. Wang. 2002. p. 111-118.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Nakanishi, YJ, Falcocchio, J, Patel, RK & Teng, H 2002, Customer-integrated ATIS planning, design, and deployment. in KCP Wang (ed.), Proceedings of the International Conference on Applications of Advanced Technologies in Transportation Engineering. pp. 111-118, Proceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation, Cambridge, MA, United States, 8/5/02.
Nakanishi YJ, Falcocchio J, Patel RK, Teng H. Customer-integrated ATIS planning, design, and deployment. In Wang KCP, editor, Proceedings of the International Conference on Applications of Advanced Technologies in Transportation Engineering. 2002. p. 111-118
Nakanishi, Yuko J. ; Falcocchio, John ; Patel, Raman K. ; Teng, Hualiang. / Customer-integrated ATIS planning, design, and deployment. Proceedings of the International Conference on Applications of Advanced Technologies in Transportation Engineering. editor / K.C.P. Wang. 2002. pp. 111-118
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