A more comprehensive approach to enhancing business process efficiency

Seung Hyun Rhee, Nam Wook Cho, Hyerim Bae

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Whereas Business Process Management (BPM) systematically guides employee participation in business processes, there has been little support, use or development of user-friendly functions to improve the efficiency of those processes. To enhance business process efficiency, it is necessary to provide automatic rational task allocation and work-item importance prioritization, so that task performers no longer need to be concerned with process performance. In the context of BPM, two different perspectives, the Process Engine Perspective (PEP) and the Task Performer Perspective (TPP), are considered. Accordingly, we developed a comprehensive method that considers those two perspectives, in combination rather than separately. We carried out simulation experiments to show the combinational effect of the two phases.

    Original languageEnglish (US)
    Title of host publicationHuman Interface and the Management of Information
    Subtitle of host publicationInteracting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings
    Pages955-964
    Number of pages10
    EditionPART 2
    StatePublished - Dec 1 2007
    EventSymposium on Human Interface 2007 - Beijing, China
    Duration: Jul 22 2007Jul 27 2007

    Publication series

    NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
    NumberPART 2
    Volume4558 LNCS
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349

    Other

    OtherSymposium on Human Interface 2007
    CountryChina
    CityBeijing
    Period7/22/077/27/07

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    Keywords

    • Business process management
    • Dispatching rule
    • Process efficiency
    • Theory of constraints
    • User-oriented support

    ASJC Scopus subject areas

    • Theoretical Computer Science
    • Computer Science(all)

    Cite this

    Rhee, S. H., Cho, N. W., & Bae, H. (2007). A more comprehensive approach to enhancing business process efficiency. In Human Interface and the Management of Information: Interacting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings (PART 2 ed., pp. 955-964). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 4558 LNCS, No. PART 2).